Return Policy

At AutoEssence, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

• You have 30 days from the date of delivery to return an item.
• Items must be unused, in their original packaging and in the same condition as received.
• Proof of purchase is required for all returns.

Non-Returnable Items

• Items that have been used or damaged by the customer
• Items without original packaging

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Exchanges

If you received a defective or damaged item, we will replace it at no extra cost. Please contact us within 48 hours of delivery.

How to Start a Return

To initiate a return, please contact us at our Contact page with your order number and reason for return. Our team will guide you through the process.